Front of House

Company Description

Colliers is built on an enterprising spirit. What makes us different isn’t just what we do, it’s how we do it. Our people are passionate, take ownership, and always act with integrity for our clients, colleagues, and communities. We accelerate success by empowering bold thinking and driving exceptional results.

Job Description

We are seeking a professional and proactive Front of House to join our Real Estate Management Services team.  This role is pivotal in creating a welcoming and secure environment for tenants, visitors, contractors, and suppliers. You will be the first point of contact, ensuring exceptional service and smooth building operations.

Key Responsibilities

• Greet and assist visitors, tenants, contractors, and suppliers with professionalism to create an exceptional first impression.
• Act as the central point of reference for building information and services, ensuring clear communication and support.
• Monitor lobby and Loading Bay activity to prevent unauthorized access, maintaining safety and security.
• Identify and address safety, security, and maintenance issues promptly, coordinating solutions with relevant teams.
• Perform Chief Fire Warden duties and manage emergency procedures to ensure compliance and occupant safety.
• Support operational efficiency and enhance tenant experience, driving satisfaction and brand reputation.

Qualifications

What We’re Looking For

• Strong customer service and communication skills.
• Ability to manage multiple tasks and respond quickly to issues.
• Knowledge of building operations, safety, and security protocols.
• Tech-savvy with experience in access systems and mobile apps.
• Proactive, detail-oriented, and solutions-focused.
• Previous experience in concierge, hospitality, or property management is highly desirable.

Additional Information

We foster an environment in which everyone at Colliers feels respected and comfortable bringing their authentic selves to do their best work. It’s our people who set us apart and we actively recruit people who represent the diversity of the communities in which we operate. We take great pride in doing what’s right and operating in ways that benefit the business, our people, our clients, our communities, and the environment.

Experts join experts, and we welcome you to join us as we lead the industry into the future.

Please apply with your CV or call Geraldine Libatique-Sullivan on 03 9612 8801 for more information.