Cafe Manager

URKU is hiring a Full time Cafe Manager role in Prahran, VIC. Apply now to be part of our team.

Requirements for this role:

• Flexible hours available
• 1+ year of relevant work experience required for this role.

URKU is seeking an experienced Café Manager to lead our Prahran chocolate house and café. This role is for a hospitality professional who thrives in premium environments, leads with calm confidence, and understands that luxury is built through consistency, care, and exceptional attention to detail.

At URKU, every service moment is designed to feel considered. We focus on flavour, craftsmanship, and creating boutique chocolate and cacao experiences that customers remember—and return for.

If you are driven by high standards, beautiful execution, and the opportunity to work with cacao, chocolate, and coffee in a refined setting, we would love to hear from you.

About URKU

URKU exists to honour cacao—its origins, its people, and its flavour. We craft premium chocolate and cacao experiences grounded in sustainability and delivered through elegant, genuine hospitality.

Our Prahran space is not a typical café. It is a chocolate house designed to feel like an everyday luxury: warm, refined, and intentionally detailed.

The Role

As Café Manager, you will take ownership of service excellence and daily operations, leading a team to deliver a polished, welcoming, and consistently high-quality experience.

You will be hands-on and operationally capable, with a strong instinct for presentation, hospitality flow, and team performance. You will also bring the URKU story to life—helping customers connect to the origins, flavour notes, and craft behind everything we serve.

Key Responsibilities

• Lead and develop a high-performing team, setting service standards with confidence and clarity
• Oversee day-to-day café operations including opening/closing, workflow, cleanliness, and stock control
• Maintain premium customer experiences through refined hospitality, calm service, and consistency
• Create memorable, bespoke customer moments through storytelling and product knowledge
• Train staff across coffee service, cacao knowledge, and URKU presentation standards
• Professional-level coffee and barista experience is required to effectively deliver training and maintain service excellence
• Ensure compliance with food safety, health & safety, and operational procedures
• Hold Food Safety Supervisor certification to ensure compliance with food safety requirements
• Food Safety Supervisor certification can be obtained after hire if not already held
• Champion a workplace culture that is professional, supportive, and committed to excellence

What We're Looking For

• 2+ years' experience in café / hospitality management (preferred)
• Strong leadership presence—calm, accountable, and people-focused
• Exceptional attention to detail and pride in presentation, systems, and service execution
• Confident operational ability: stock, workflow, quality control, and compliance
• Passion for flavour and hospitality, with interest in coffee and cacao (or a strong desire to learn)
• Ability to perform in a luxury hospitality environment where standards matter
• Flexible availability including weekends and peak trade
• Full Australian work rights

Why URKU

• Competitive salary + staff discounts
• A premium hospitality environment centred on craft, flavour, and customer experience
• Ethical workplace with strong standards and high trust
• A chance to build a career in flavour-led hospitality and luxury chocolate
• Development opportunities in cacao knowledge, coffee execution, and leadership growth

Apply Now

If you're ready to lead a café where chocolate, cacao, coffee and hospitality come together with care and intention every day, apply now with your resume and a short cover letter expanding on your interest in the role and relevant past experience.

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Cafe Manager?
• Which of the following types of coffee do you have experience preparing?
• Do you hold a current Food Safety Supervisor certificate?
• What's your expected annual base salary?
• How much notice are you required to give your current employer?
• Do you have a current Police Check (National Police Certificate) for employment?